Investigating the Relationship between Perceived Organizational Support ‎and Resilience of Staff Employees Working at the Tehran Emergency ‎‎Organization

Document Type : Original Article

Authors

1 Emergency Medical Services Organization of Tehran Province, Ministry of Health & Medical Education, Tehran, Iran

2 Department of Health Services Management, School of Health Management and Information Science, Iran University of Medical Sciences, Tehran, Iran

10.30476/jhmi.2025.105933.1271

Abstract

Introduction: The present study aimed to investigate the relationship between perceived
organizational support and the resilience of administrative staff working in the Tehran
Emergency Organization in 2023
Methods: A cross-sectional design was employed to investigate the correlation between
perceived organizational support and resilience among administrative staff at the Tehran
Emergency Organization in 2023. A convenience sample of 60 employees was randomly
selected from the organization’s administrative staff. Data collection relied on the
Connor-Davidson Resilience Scale (CD-RISC) and the Perceived Organizational Support
Questionnaire. The reliability and validity of both scales were established in previous research.
Data analysis involved descriptive statistics, Pearson correlation, and regression analysis to
examine the relationship between the study variables.
Results: Findings revealed that participants exhibited poor levels of resilience and perceived
organizational support. Statistical analysis indicated a weak positive correlation between
resilience and managerial support, suggesting a limited association. Regression analysis failed
to establish a significant predictive relationship between organizational support and resilience.
These results challenge the strong correlation between these variables among administrative
staff in the Tehran Emergency Organization.
Conclusion: Results underscore the critical need for enhanced organizational support to
bolster employee resilience and optimize prehospital emergency service delivery. Targeted
interventions, such as resilience training, stress management programs, and improved
organizational support systems, are recommended to mitigate occupational stressors’ impact
and enhance prehospital emergency personnel’s overall well-being.

Keywords

Main Subjects

References

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Health Management & Information Science
Volume 12, Issue 1
January 2025
Pages 32-40

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