Document Type : Original Article
Authors
1
School of Management and Medical Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran.
2
Trauma Research Center, Shahid Rajaee (Emtiaz) Trauma Hospital, Shiraz University of Medical Sciences, Shiraz, Iran.
3
School of Management & Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran.
4
Library and Information Sciences Department, Shiraz University, Shiraz, Iran
Abstract
Introduction: The present study aimed to investigate the impact of business intelligence
dashboards on creating healthcare reports.
Methods: This is a cross-sectional study conducted in 2018 based on the type of data in
occupational medical records of Shiraz Oil Company. First, based on non-structured
interviews with occupational health authorities, the weaknesses of the existing health
reporting system, the required indicators, and requirements of a business intelligence (BI)
system were gathered. Then, according to the type of information available in the occupational
medical records, business intelligence system including data warehouse and dashboards
were implemented. Finally, to find out the effect of dashboards on the process of creating
healthcare reports, the authors investigated the taskcomplexity, speed, and usability of the
system using the cognitive walkthrough method, System Usability Scale (SUS), and Software
Usability Measurement Inventory (SUMI) questionnaires.
Results: Findings indicated that the existing system was not user-friendly, was difficult to use
and very slow, and required a lot of experience to work with. Results show that BI dashboards
can tackle these problems. Moreover, the results of the usability evaluation of BI dashboards
using the SUS and SUMI questionnaires were 90/100 and 67/73, respectively.
Conclusion: Based on the results, it can be concluded that the business intelligence dashboard
can solve the problems of traditional reporting systems such as slowness and difficulty in
producing analytical reports. Also, usability of BI dashboards was acceptable. Results indicated
that BI dashboards could solve the mentioned problems, were much faster and user- friendlier
than the existing system, and needed a little knowledge to work with. BI dashboard drastically
decreases the problems of health managers in creating reports.
Keywords
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