The Quality of Hospital Discharge from the Perspective of Stakeholders: A Case Study in Iran

Document Type : Original Article

Authors

1 Student Research Committee, School of Management and Medical Information, Shiraz University of Medical Sciences, Shiraz, Iran

2 Health Human Resources Research Centre, School of Health Management and Information Sciences, Shiraz University of Medical Sciences, Shiraz, Iran

10.30476/jhmi.2025.103267.1227

Abstract

Introduction: Today, the importance of hospital processes and the improvement of the
quality level of hospital services are felt more pronounced than ever due to the rapid growth
of technology. The satisfaction of patients and improving the quality of care is one of the
important indicators in hospital care. The purpose of the current research is to determine the
quality training of hospital discharge from the perspective of the beneficiaries.
Methods: This is an mixed method research study. The research community included patients
and their companions and nurses. The sample size of the research was 277 patients, 286 patients’
companions, and 114 nurses. Sampling of patients and their companions was done in the form
of available sampling. Sampling nurses, the census method is used. In order to collect the
required information a questionnaire called the Quality of Discharge Training Scale (QDTS).
Results: The average score of the quality dimensions of the discharge showed that most
patients (11.07±5.09) and patient companions (11.75±5.15) need to be taught the content
received from nurses were at the time of discharge. If the content received from the providers
was not optimal from the point of view of patients (17.92±5.35) and patients’ companions
(17.77±5.25) and it is higher than the average.
Conclusion: The results indicate that patients and their companions require education
regarding the information provided by nurses at the time of discharge. Managers should be
aware of the unique characteristics of different departments, providing relevant guidance and
assistance.

Highlights

Maryam Behzadi Nezhad (Google Scholar)

Mohammad Amin Bahrami (Google Scholar)

Keywords

Main Subjects

References

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Health Management & Information Science
Volume 12, Issue 3
July 2025
Pages 139-148

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