Identifying and explaining the components of organizational culture in Baharloo hospital in Tehran and providing a solution to tackle the challenges: A qualitative study

Document Type : Original Article

Authors

1 Iran University of medical sciences

2 Tehran University of Medical Sciences

Abstract

Introduction: Organizational culture plays a key role in the success or failure of healthcare organizations. Weak organizational culture is one of the main causes of inefficiency in hospitals. Identifying the type of organizational culture of hospitals is an important step in order to increase their productivity. Therefore, this study was conducted with the aim of identifying the components of organizational culture.
Methods: This qualitative study was conducted in Baharloo Hospital in Tehran in 2023. The statistical population included nurses and administrative-support and financial staff of Baharloo Hospital in Tehran. The sampling method used in this study was purposive and snowball sampling. In order to collect data, semi-structured interviews were used. Content analysis method was used to analyze the texts using MAXQDA version 18 software. To analyze the data, Clark and Brown (2006) thematic analysis method, which is set in 6 steps, was used to identify important and coherent themes about the components of organizational culture.
Findings: In this study, 18 experienced and expert nurses and administrative - support and financial staff were interviewed. The results of data analysis showed that the 10 main components of organizational culture in Baharloo Hospital of Tehran University of Medical Sciences are rational, ideological, agreement and participation, hierarchical, constructive, passive/defensive, work and open culture, entrenchment, flexibility and value orientation.
Conclusion: The identified components of organizational culture can help healthcare managers and policy makers to improve service quality, job satisfaction and organizational commitment of employees, improve organizational performance and increase patient satisfaction.

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