Health Management & Information Science

Health Management & Information Science

Evaluation of the successful rate of knowledge management at Shiraz University of Medical Sciences (SUMS) using the European Foundation for Quality Management model

Document Type : Original Article

Authors
Zahra Zare 1
Ali Yaghobipoor 2
1 Shiraz University of Medical science
2 Assistant Professor, Department of Management, Sirjan, Islamic Azad University, Sirjan, Iran
10.30476/jhmi.2024.102419.1218
Abstract
Introduction: Knowledge management can play an important role in attracting employees' participation, it is important from the point of view of human resource management. On the other hand, performance evaluation is one of the main duties of managers, in this regard, the European Foundation for Quality Management (EFQM) model, which is one of the new performance evaluation techniques, is used to identify strengths and weaknesses and design improvement projects.
Method: In this cross-sectional study, 246 staff from Shiraz University of Medical Sciences (SUMS) used convenience random sampling. A standard structural questionnaire was used to collect information. The reliability and consistency of the questionnaire components were determined using Cronbach's alpha coefficient. Data was analyzed using descriptive and inferential statistics by SPSS version 16.
Findings: The research results indicate that the knowledge management performance of the SUMS staff has been successful in terms of leadership, participation and resources, processes, policy and strategy, employee results, key performance results, community results, and customer results. However, from the analysis of the data from the perspective of staff, it can be concluded that knowledge management has not been successful from the perspective of employees.
Conclusion: The findings of the research showed that knowledge management has been successful in SUMS This study was able to determine the strengths and weaknesses of knowledge management and be a guide for managerial decisions and policies.
Keywords
Knowledge Management
European Foundation for Quality Management
Human Resource
Subjects
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Health Management & Information Science
Volume 11, Issue 1
Winter 2024
Pages 9-16