Explain and design a system model of factors affecting organizational citizenship behavior

Document Type : Original Article

Authors

1 Department of Management, Yasooj Branch,Islamic Azad University, Yasooj, Iran

2 Department of Management, Gheshm Branch,Islamic Azad University, Gheshm, Iran)Corresponding Author)

Abstract

Introduction: This study aimed to explain and design a system model of factors affecting the organizational citizenship behavior of medical universities in 2019.
Methods: The research method was applied based on the purpose; in terms of data collection, it was a mixed method of qualitative and quantitative design. The statistical population of the research in the qualitative part includes academics, managers, and experts in behavioral and educational topics who were purposefully selected; in the quantitative part, we included the staff of the universities of medical sciences in the south of the country (Shiraz, Yasooj and Bushehr universities of medical sciences). The final 33 components of organizational citizenship behavior were obtained from 57 components extracted from reviewing the literature and similar research and three rounds of the repetition of the Delphi method, which are systematic in the form of effective factors (inputs) with components: 1- individual factors: managerial factors, organizational factors, and job characteristics; 2- process (organizational citizenship behavior), and 3- results or consequences with components. Individual and organizational outcomes were categorized. The proposed model was analyzed by confirmatory factor analysis in structural equation modeling and Smart PLS software and the final model
was presented.
Results: The results showed that the conceptual model fit was well based on the indices of acceptable and significant values of path coefficients, factor loads, and variance. Also, the results confirm all research relationships based on the impact of individual factors at 0.527, managerial factors at 0.377, organizational factors at 0.507, job characteristics at 0.448 on organizational citizenship behavior, and also the impact of organizational citizenship behavior on individual outcomes. The rate was 0.502, and the organizational outcomes of medical universities were 0.552 at a 99% confidence level.
Conclusion: To increase organizational citizenship behaviors, it is recommended that attention should be paid to organizational justice, organizational commitment, job satisfaction, and leadership style because these factors play a significant role in the success of the organization. Therefore, it is suggested that organizations should prioritize the
establishment of organizational justice and organizational commitment in their policies.

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