Overcoming the Bottlenecks in the Health System by Using Process Mining Approach

Document Type : Letter to Editor


1 Department of Industrial Engineering and Futures Studies, Faculty of Engineering, University of Isfahan, Hezarjerib Avenue, Isfahan, Iran

2 Department of Health Information Technology and Management, School of Medical Management and Information Sciences, Isfahan University of Medical Sciences, Isfahan, Iran


The health care system is one of the most complex systems in the industry. The processes of this system include a set of activities such as; prevention, diagnosis, treatment, and rehabilitation of their clients. To simplify, facilitate and provide high-quality healthcare services, it is recommended that the current processes are drawn and then its challenges and bottlenecks such as long waiting times for services, increased costs and customer dissatisfaction in dealing with them identified and analyzed. Using process mining and its methods in the health system is one of the practical and affordable ways to analyze, modify, and improve processes. Therefore, it seems that due to the numerous capabilities of the process mining in the health system, its implementation can lead to improved healthcare quality, increased service, reduced waste, and time and resources wasted, and ultimately increased patient and therapist satisfaction. In this regard, the use of the mining process in the hospital information system (HIS) as a modern and suggested approach