The Effect of Structured Knowledge on the Performance of an Organization

Document Type : Original Article


1 Assistant Professor, College of Farabi, University of Tehran, Iran

2 College of Farabi, University of Tehran, Qom, Iran

3 Assistant Professor of Industrial Management, Imam Khomeini International University (IKIU), Qazvin, Iran

4 Faculty of Management and Accounting, Qazvin Islamic Azad University, Qazvin, Iran


Introduction: In today’s world, agility is cousidered as a vital factor influencing organizational
performance due to business inconsistency and various organizational potentials. On the
one hand, the organization has recently realized the high importance of customers to the
organization that can have substantial impacts on the organizations using their knowledge
and behavior. The purpose of this study was to investigate the mediating role of structured
knowledge on organizational performance regarding organizational agility and customer
knowledge management. The impact of three factors, including knowledge acquirement,
knowledge conversion, and knowledge application, on organizational performance regarding
the role of customer knowledge and agility were taken into account.
Methods: This is a practical study using descriptive data collection in a survey research mode.
The structural-equations method was also the analysis method used in the current study. The
statistical population of this research included the entire personnel of Faghihi Hospital in
Shiraz, Iran. The research data were collected through standard questionnaires, including 25
questions, distributed among 248 personnel considering the Morgan Table, and the collected
data was analyzed using PLS.
Results: According to the findings, the procedure of knowledge acquirement did not have a
significant impact on organizational performance. Furthermore, structured knowledge had
a significant impact on positive customers’ knowledge and awareness amongst the various
structured knowledge components. Moreover, the knowledge application process had a
significant and positive impact on the customers’ knowledge management in the organization.
Conclusion: This study contributes to the literature by being the first to investigate
the mediating role of structured knowledge on organizational performance regarding
organizational agility and customer knowledge management.


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