Management of IT Services in the Field of Pre-Hospital Emergency Management with the Combined Approach of COBIT Maturity Model and ITIL Framework: A Conceptual Model

Document Type: Review


1 Ph.D. Student in Information Technology Management,Faculty of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran.

2 Department of Management, Isfahan (Khorasgan) Branch, Islamic Azad University, Isfahan, Iran.


The purpose of emergency management planning is to enable the management to make
quality decisions under the pressure of time to avoid or minimize the damage Planning is
a complex issue, which involves key actions and critical decisions. It improves the response
to the effects of a disaster by organizing timely delivery, effective rescue, relief and timely
and reliable assistance; also, it ensures that the right people are functioningat the right time.
Effective plans are also intended to provide and possibly include the resources and proprietary
funds that are provided through powerful rules. Written and well documented programs
increase the likelihood of successful outcomes.
This research aims to develop an information technology (IT) maturity model for prehospital
emergency management that merges the most known IT frameworks’ practices.
Our proposal intends to help the organizations overcome the current limitations of
multiframework implementation by informing the organizations about the frameworks’
overlap before their implementation. ITIL is the most popular “best practices” framework for
managing Information Technology (IT) services. However, not only implementation of ITIL
is very difficult, but also there are no recommendations and guidelines for it. As a result, ITIL
implementations are usually long, expensive and risky. In this paper, we proposed a maturity
model to assess an ITIL & COBIT implementation and provided a roadmap for improvement
based priorities, dependencies, and guidelines. We finally concluded that considering ITIL &
COBIT implementation in pre-hospital emergency management could be very useful.


Main Subjects