Identification of Prerequisites for the Deployment of Business Process Management Practices in Iran’s Hospitals

Document Type: Articles


1 Ph.D of Health Services Management, Health Management and Economics Research Center, Iran University of Medical Sciences, Tehran, Iran

2 Ph.D Student of Health Services Management, School of health management and information sciences, Iran university of medical sciences, Tehran, Iran

3 Professor, Health Management and Economic Research Center, Health Services Administration, Isfahan University of Medical Sciences, Isfahan, Iran

4 Ph.D Student of Educational Management. Manager of organizational development & administrational evolution, Mashhad University of Medical Sciences, Mashhad, Iran


Introduction: Business Process Management (BPM) is a disciplined approach that allows abusiness to identify, model, deploy, execute, manage, monitor, and improve its processes in a standardized manner. This research aimed to identify the prerequisites for the deployment of this approach in Iran’s Hospitals.Methods: The present research was a qualitative cross-sectional study which was conductedusing the content analysis method in 2017. Sampling was performed using the purposivesampling method and continued until data saturation. The participants were 18 men and5 women. The data were collected through semi-structured interviews. Data analysis wasperformed using the content analysis method.Results: After analyzing the contents of the interviews, we classified the prerequisites forthe deployment of BPM practices into six themes and 14 subthemes: Process Engineering,Flexible Treatment Guidelines and Procedures, Flexible Organizational Rules, LearningOrganization, Smart Electronic Filing, and Access Control Systems.Conclusion: According to the experts interviewed, decision-makers have to carefullyaddress the prerequisites such as legal and cultural requirements and the limitations such asbudgetary constraints before initiating the deployment of BPM systems. Overall, it appearsthat the localization and deployment of this approach, as much as it is currently possible, can benefit the Iranian healthcare systems as well as Iranian patients.Keywords: Process, Quality Improvement, Healthcare, Business Process Management

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