A study of communication skills in health care management students and its association with demographic characteristics
Introduction: Communication skills are one of the most important skills for health care managers and play an important role in their personal life and future occupation. The present study aimed to evaluate the students’ communication skills as well as its relationship with the students’ demographic characteristics.
Method: This descriptive-analytical study was performed on 153 university students majoring in healthcare management in 2014. A self-administered communication skills questionnaire and demographic information form were used to collect the data. Then, the data were analyzed by using SPSS software and appropriate statistical tests including T-Test and ANOVA.
Results: The results showed that the students on average got 77.60 out of possible 100 in communication skills. The relationship between skills and demographic characteristics, except age, was not statistically significant (p<0.001). The total Cronbach’s
alpha was estimated 0.7. There was a statistically significant difference between the communication skills scores of participants in terms of different age groups (p<0.05).
Conclusion: The present findings showed a moderate score in communicative skills in students of health care management. Although the communication skill levels in these students were not low, due to the importance of these skills in their future occupation, serious attention is needed to improve their communication skills.
Keywords: Communication, Social skills, Administrative personnel, Students, Universities, Medical
Iksan Z, Zakaria E, Mohd Meerah T, Osman K, Choon lian D, Diana Mahmud S, et al. Communication skills among university students. Procedia-social and behavioral science. 2012;59:76-1.english.
Alimohamad loo E. Soft skills for soft services 2010 [cited 1393]. Available from: http://www.mighatemohamadlou.blogfa. com/post-20.aspx.
Eriguc G, Durukan kose s. evaluation of emotional intelligence and communication skills of health care manager candidates:a
structural equation modeling. turkish international journal of business and social science. 2013;4(13):115-23.
Radmanesh I. Managers communication skills. Culture and Administrative behavior. 2013;7:12. Persian.
Barati M, Moeini B, Samvati E, Salehi O. evaluation of communication skills level of medical science students:verbal,listening and feedback skills. Bimonthly Journal of Urmia Nursing And Midwifery Faculty 2011;10(2):145-54.
Salimi M, Hadi P, Sadeghifard J, Tolooei Rakhshan S, Alizadeh M, Bemani N. evaluation of Interpersonal communication
skills and related factors among students of Tehran University of Medical Sciences Iranian Journal of Medical Education.
Hemati Maslakpak M, Khalilzadeh H, Rahmani A. Study Communication skills in students of Nursing and Midwifery
with patients in 1382. Bimonthly Journal of Urmia Nursing And Midwifery Faculty. 1383;2(1).
Mirzaei O, Vaghei S, Kooshan M. The effect of communication skills training on the perceived stress in nursing students. Journal
of Sabzevar University of Medical Sciences. 2010;17(2):88-95. Persian.
Keshtkaran A, Heydari A, Bastani P. studing Communication skills of managers in perspective of staff personnel at Shiraz University of Medical Sciences. Health Payavard. 1392;5(4).
Kuzu AE, F. The evaluation of emotional intelligence and communication skills of nursing students and the other university students in comparative way. Journal of Nursing Research Development. 2010;3:14-29.
Javaher AA, Khaghanizadeh M, Ebadi A. evaluating Communication skills for nursing students and its relationship with demographic characteristics. Journal of Medical Education. 1390;14(1):33-1.
Larin H, Benson G, Wessel J, Martin L, Ploeg J. Changes in Emotional-Social Intelligence, Caring, Leadership and Moral Judgment during Health Science Education Programs. Journal of the Scholarship of Teaching and Learning. 2013;14(1):26.
Petrovici A, Dobrescu T. The Role of Emotional Intelligence in Building Interpersonal Communication Skills. Procedia – Social and Behavioral Sciences. 2014;116:1405-10.
Slipicevic O, Masic I. Management Knowledge and Skills Required in the Health Care System of the Federation Bosnia
and Herzegovina. Materia Socio Medica. 2012;24(2):0106-111.
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution 3.0 License.
pISSN: 2322-1097 eISSN: 2423-5857