A study of communication skills in health care management students and its association with demographic characteristics

Shiva Karimzadeh, Rita Rezaee, Peivand Bastani

Abstract


 Introduction: Communication skills are one of the most important skills for health care managers and play an important role in their personal life and future occupation. The present study aimed to evaluate the students’ communication skills as well as its relationship with the students’ demographic characteristics.

Method: This descriptive-analytical study was performed on 153 university students majoring in healthcare management in 2014. A self-administered communication skills questionnaire and demographic information form were used to collect the data. Then, the data were analyzed by using SPSS software and appropriate statistical tests including T-Test and ANOVA.

Results: The results showed that the students on average got 77.60 out of possible 100 in communication skills. The relationship between skills and demographic characteristics, except age, was not statistically significant (p<0.001). The total Cronbach’s

alpha was estimated 0.7. There was a statistically significant difference between the communication skills scores of participants in terms of different age groups (p<0.05).

Conclusion: The present findings showed a moderate score in communicative skills in students of health care management. Although the communication skill levels in these students were not low, due to the importance of these skills in their future occupation, serious attention is needed to improve their communication skills.

Keywords: Communication, Social skills, Administrative personnel, Students, Universities, Medical


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