The relationship between quality of work life and human resource productivity in knowledge workers

Document Type: Articles

Authors

Abstract

Introduction: Health care systems depend critically on the size, skill, and commitment of the health workforce. Therefore, researchers have a close observation on the subjects which leads to an increase in the productivity of human resources. This study aims at determining the relationship between the quality of work life and the productivity of knowledge workers of the central field of Shiraz University of Medical Sciences, in order to determine the factors effective in the quality of their working life. Method: This cross-sectional study was conducted on 300 individuals selected by stratified random sampling method. On 761 knowledge workers of the central field of Shiraz University of Medical Sciences by using Timossi questionnaire of Quality of Work Life and Knowledge Worker Productivity Assessment questionnaire of Antikainen, during May and June 2011. The collected data were recorded by SPSS version 15 software and then it underwent statistical analysis using Pearson correlation. The P value level for statistical significance was set at 0.05.Results: In general, 50% of the knowledge workers were dissatisfied about their quality of work life, and the other 50% had little satisfaction. 18% of the staff were in an unfavorable condition and 82% had a poor productivity. Also, the quality of work life had a positively significant relationship with the productivity of human resources (r=0.568; P>0.001).Conclusion: Most of the knowledge workers in the central field of Shiraz University of Medical Sciences had low productivity and quality of work life. Considering the relationship between the two variables, taking measures to improve the quality of work life can lead to more creative and profound planning in presenting services and, as a result, improving the productivity of the knowledge workers.Keywords: Quality of work life, Human resource productivity, Knowledge workers

  1. Poz MRD, Gupta N, Quain E, Soucat ALB. Challenges and opportunities. Handbook on monitoring and evaluation of human resources for health: with special applications for low-
  2. and middle-income countries. Geneva, Switzerland: World Health Organization, 2009, p:3.
  3. Combs J, Liu Y, Hall A, Ketchen D. How much do high-
  4. performance work practices matter? a meta-analysis of their effects on organizational performance. Personnel Psychology, 2006; 59: 501–528.
  5. Chessa AG, Kleima FJ. The Dutch experience in measuring health output and labour productivity. Statistics Netherlands, Voorburg/Heerlen, 2006.
  6. Datta DK, Ghutrie JP, Wright PM. human resource
  7. management and labor productivity: does industry matter?.
  8. Academy of Management Journal, 2005; 48(1): 135–145.
  9. Ramirez YW, & Nembhard DA. Measuring knowledge worker productivity. Journal of Intellectual Capital , 2004; 5 (4): 602-628.
  10. Davis GB. Anytime/anyplace computing and the future of knowledge work. Communications of the ACM, 2002; 45(12): 67–73.
  11. Ruzevicius J. Working life quality and its measurement.
  12. Forum Ware International , 2007; 2: 1-8.Qidwai W, Dhanani RH, Khan FM. Implications for the practice of a patient expectation and satisfaction survey, at a teaching hospital in Karachi, Pakistan. J Pak Med Assoc. 2003 Mar;53(3):122-5.
  13. Campos LCA, Souza AM. Study of the Walton’s criteria of quality of working life using multivariate analysis in a military organization. Proceeding of the 3rd International Conference on Production Research ; 2006, Americas’ Region.
  14. Bagtasos MR. Quality of work life: A review of literature.
  15. DLSU Business & Economics Review, 2011; 20(2): 1-8.
  16. Daud N. Investigating the relationship between quality of work life and organizational commitment amongst employees in Malaysian firms. International Journal of Business and Management, 2010; 5(10): 75-82.
  17. Ventegodt S, Andersen NJ, Kandel I, Enevoldsen L, Merrick J. Scientific research in the quality of working-life (QWL): Generic measuring of the global working life quality with the SEQWL questionnaire. Int J Disabil Hum Dev, 2008; 7(2): 201-217.
  18. Dargahi H, Nasle Seragi J. An approach model for employees’ Improving Quality of Work Life (IQWL). Iranian J Publ Health, 2007; 36(4): 81-86.
  19. Sirgy MJ, Efraty D, Siegel P, Lee D-J. A new measure of Quality of Work Life (QWL) based on need satisfaction and spillover theories. Social Indicators Research , 2001; 55: 241–302.
  20. Koonmee K, Singhapakdi A, Virakul B, Lee D-J. Ethics
  21. institutionalization, quality of work life, and employee job-related outcomes: A survey of human resource managers in Thailand. Journal of Business Research , 2010; 63: 20–26.
  22. Islam Z, Siengthai S. Quality of work life and organizational performance: Empirical evidence from Dhaka Export Processing Zone. Proceeding of the ILO Conference on ‘Regulating for Decent Work; 2009, Geneva.
  23. Okereke CI, Daniel A. Staff welfare and productivity in Patani local government council, Delta State Nigeria. Journal of Economics and International Finance, 2010; 2(12): 313-320.
  24. Antikainen R, Lönnqvist A. Knowledge work productivity assessment. Proceeding of the 3rd conference on performance measurement and management; 2005, September; Nice, France.
  25. Timossi LD, Pedroso B, Francisco AC, Pilatti LA. Evaluation of quality of work life: An adaptation from the Walton’s QWL model. Proceeding of the XIV International conference on industrial engineering and operations management, 2008, Rio de Janeiro, Brazil.
  26. Antikainen R, Lappalainen S, Lönnqvist A, Maksimainen K, Reijula K, Uusi-Rauva E. Exploring the relationship between indoor air and productivity. SJWEH Suppl, 2008 ; (4): 79–82.
  27. Phusavat K, Anussornnitisarn P, Rassameethes B, Kess P. Productivity improvement: Impacts from Quality of Work Life. International Journal of Management and Enterprise Development, 2009; 6 (4): 465 - 478 .
  28. Beh L, Rose RC. Linking QWL and job performance:
  29. Implications for organizations. Performance Improvement,
  30. ; 46 (6): 30 - 35.22. Phusavat K. Measurement and Determination of the Interrelationships between Quality of Work Life and Productivity. Proceedings of Symposium in Production and Quality Engineering Kasetsart University, Bangkok, Thailand, 4-5 June 2002: 65-72.
  31. Hameed A, Amjad S. Impact of Office Design on Employees Productivity: A Case study of Banking Organizations of Abbottabad, Pakistan. Journal of Public Affairs, administration and Management, 2009; 3(1): 1-13.
  32. Slaski M, Cartwright S. Health, performance, and emotional intelligence: an exploratory study of retail managers. Stress and Health, 2002; 18: 63–68.
  33. Salamzade Y, Mansouri H, Farid D. The relationship between
  34. quality of work life and productivity of human resources in health services (Case study: Yazd hospital nurses). Journal of Urmia Nursing School, Summer 2008; 4(2): 60-70. (In Persian)
  35. Shahbazi B, Vaezi M, Sanaeipoor H. Determine the
  36. relationship between quality of working life and performance of managers in departments of Isfahan university. Public Management Journal, Autumn and Winter 2009; 1(3): 69-84.
  37. (In Persian)
  38. Sabokrou M, Vafayi Yegane M, Kashani S. Employee
  39. productivity and quality of work life insurance companies
  40. in light of emotional intelligence. Journal of the insurance
  41. industry, Spring 2010; 25(1): 179-202. (In Persian)
  42. Sharifzadeh F, Kheirandish M. Analyze the relationship between job performance and employee quality of work life in Iran Khodro Diesel Company, Journal of Management Studies, Spring 2009; 2(3): 29-52. (In Persian)
  43. Tabarsa GHA, Falah M. A study of the relationship between the quality of work life (QWL) and staff performance (case study:
  44. Kowsar economical organization, Tehran). Sharif Engineering Journal, August- September 2009; 25(49):107-119. (In Persian)
  45. Tabibi SJAD, Nasiripour AA, Gouhari MR, Alizadeh F.
  46. Work-life quality and manager’s productivity in social
  47. security hospitals (Tehran; 2007-2008). Journal of Health
  48. Administration, Winter 2009; 11(34): 21-26. (In Persian)
  49. Fatah N. The relationship between staffs’ quality of work life and managers’ productivity in higher education centers. Counseling Research and Development, Spring 2008; 7(25):
  50. -70. (In Persian)
  51. Dehghan Nayeri N, Salehi T, Asadi Noughabi AA. Assessing the quality of work life, productivity of nurses and their relationship. Journal of Nursing Research, SPRING AND Summer 2008; 3(8): 27-37. (In Persian)
  52. Rahimian H, Firouzi A, Zohri B. Compare the quality of
  53. working life of employees of companies in district 2 and 4 of gas transmission operations and investigate its relationship with organizational performance, Journal of Human Resource Management and the oil industry, Spring 2010; 4(10): 71-89. (In Persian)
  54. Monajemzade Z, Baradaran M. Analysis of factors affecting the quality of working life and employee performance in Ramin
  55. Ahwaz University of Agriculture and Natural Resources.
  56. Journal of Agricultural and Development Economics Research of Iran, 2009, 40-2(3): 39-47. (In Persian)
  57. Honari H, Rezaian A, Kouzehchian H, Ehsani M. The
  58. relationship between motivation and productivity of human resources in Iran physical education organization. Motion
  59. Journal, Spring 2006; (27):45-54. (In Persian)
  60. Moqadas A A, Ahmadi Noudeh KH. A sociological study of factors effective on the productivity of staff of governmental organizations in Shiraz. Journal of Social sciences and Humanities of Shiraz university, Winter 2003; 19(1):138-151. (In Persian)Skinner R. Improving ambulance estimated time of arrival (ETA) at hospital emergency department. Health GIS guy. 2007;6:56-60.